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Operations Manager

Crop Drop
Tottenham, London

Posted: 8 Nov 2021

Deadline: 6 Dec 2021

Compensation: £30,000 pro rata (£18,000 per annum)

Paid Part-time Permanent

Job description

About the role We're looking for a super organised, problem-solving people-person that loves good food and wants to work in the local, sustainable food world. This is a new role that's designed to help us better streamline and develop our operations as the organisation grows. You'll be working closely with the Veg Scheme Coordinator to manage the daily running of the veg scheme and working with the Managing Director to strategically plan for expansion. Responsible to: Managing Director

Responsible for: Delivery workers, Veg Scheme Coordinator & Box Scheme Grower

Overall Purpose: Responsible for all aspects of the packing and delivery of the Organic Fruit and Veg Scheme, creating the conditions in which the veg pack and deliveries can happen effectively, safely and on time. To maintain and expand the Drop Points ensuring they are fully functioning, easy to access and convenient for our customers and Drop Point hosts alike.


  1. To manage Delivery Workers, Veg Scheme Coordinator & Box scheme growers
  2. Plan, order and manage fruit and veg bag contents each week
  3. To be responsible for the logistics and equipment involved in packing and distribution of the veg scheme on Tuesdays, Wednesdays and Thursdays
  4. To maintain and expand Drop Points, maintaining relationships with hosts and identifying new areas to open drop points
  5. To be responsible for Health and Safety associated with packing and deliveries
  6. To assist in dealing with new and existing members of the veg scheme, helping to ensure accurate records are maintained
  7. To contribute to the overall strategic development of the veg scheme product, service and logistics in particular and to the organisation as whole
  8. To be an effective member of the Crop Drop team

1) To manage a team of workers

  • Line manage to Veg Scheme Coordinator, Delivery workers and Box Scheme Grower
  • Provide inductions, feedback, identify any training needs and enable them to carry out tasks to the required level (via active supervision while tasks being carried out and via meetings)
  • Complete scheduled supervisions for all Veg Scheme staff
  • Arrange and chair regular meetings with Veg Scheme team
  • Develop new work/shifts and training as appropriate as the scheme grows
  • Work with the Managing Director to recruit new veg scheme team members and manage all related HR

2) Plan, order and manage fruit and veg bag contents each week

  • Liaise with suppliers for information about current and upcoming produce and pricing
  • Design bag contents, in line with our core principles of local, organic and fair trade
  • Update bag contents on customer management software and website.
  • Quality check produce and amounts, dealing with last minute order problems with suppliers

3) To be responsible for the logistics and equipment involved in packing and distribution of the veg scheme each week

  • Source packing materials and equipment needed for the veg scheme according to budget
  • Carry out necessary emergency repairs or call outs regarding the veg pack equipment and
  • facilities
  • Ensure the delivery workers have the necessary information and equipment for the job
  • Organise emergency vehicles/delivery cover when necessary
  • Be responsible for maintaining essential equipment relating to the veg scheme

4) To nurture our relationship with our Drop Points and to ensure that they are maintained and meet customers', Crop Drop's and Drop Point Hosts’ expectations.

  • Complete regular recce of Drop Points, communicate with Hosts and gather feedback.
  • Troubleshoot any problems with collection points that occur, in collaboration with the Veg Scheme Coordinator Work with Marketing on maintaining and improving customer experience at Drop Points including signage and promotional activities.
  • Ensure Drop Point cupboards, padlocks and lighting are kept in good working order and commission any new cupboards that need to be built. Record and carry out any necessary maintenance.
  • Check in weekly with Drop Point Veg Monitors and act on feedback. Recruit new Veg Monitors when necessary.
  • To identify new Drop Points and work with hosts to prepare for launch.

5) To be responsible for Health and Safety associated with packing and deliveries

  • Be responsible for the health and safety of staff and volunteers involved in veg pack operations
  • Ensure that the storage and packing spaces are kept clean and orderly
  • Conduct annual and ad hoc Risk Assessments and, where appropriate, work with Managing Director to develop health and safety systems for packing and delivery

6) Assist Veg Scheme Coordinator in dealing with new and existing members of the veg scheme, helping to ensure accurate records are maintained

  •  Respond to emails and calls from customers - ensuring all relevant information is passed on to the Veg Scheme Coordinator and recorded on the database
  • Answer the phone and general email, passing on enquiries to other members of staff as necessary
  • Support Veg Scheme Coordinator with customer queries where necessary
  • Ensure customer data is handled in a way that complies with our data protection procedures
  • Provide cover for customer management tasks when VSC is on annual leave

7) To contribute to the overall strategic development of the packing and deliveries in particular and to the organisation as whole

  • Provide feedback to the Managing Director regarding any issues/problems
  • Work with Operations Manager to develop and improve logistics for packing and deliveries
  • Collaborate with Marketing Team to promote the veg scheme through digital media, leaflet campaigns and improve our presence at collection points

8) To be an effective member of the Crop Drop team

  • Any other duties as requested by Crop Drop
  • Organise and attend regular veg scheme meetings
  • Attend AGM and General Staff meetings
  • Provide holiday cover for other members for the team, where required.



  • Creative and strategic project manager: you’ll be able to run and develop the packing, delivery and logistics of an established weekly veg box scheme and have the energy and ability to improve and develop central systems
  • You are structured and methodical in the way you plan and undertake your work with attention to detail and diligence
  • Confident team leader with excellent communication skills: you’ll have proven experience of supervising and motivating staff and enjoy the challenges this brings
  • Excellent problem solver: reactive - you’ll be working to tight timescales in an environment, which can be challenging; pro-active - you’ll have the ability to develop logistics and systems to improve efficiency and quality of service.
  • Logical, numerate, accurate: you are confident with arithmetic and able to work with numbers and weights.
  • You are energetic with stamina; willing and able to do physical, outdoor tasks in all weathers
  • Practical: you have experience of basic DIY and the ability to mend and maintain equipment
  • You are responsible and reliable – this is a key role in small organisation, which relies totally on the dedication of our staff to keep all our projects running 52 weeks of the year.
  • Commitment to the aims of Crop Drop – you’ll have an understanding of the sustainable food agenda. You’ll also have a keen interest in food (particularly vegetables!) and farming
  • Experience of using e-commerce/customer management systems and Excel
  • Experience of dealing with the public and/or sales/customer relations experience


  • Basic Food & Hygiene Certificate (training will be provided)
  • Experience of working with food
  • Driving License


  • Permanent contract
  • 3 days per week/22.5 hrs. Confirmed hours – Tuesday: 9am-4pm (7 hours), Wednesday: 8am-4pm (8 hours), The remaining 7.5 hours can be split with some flexibility across Monday, Thursday and Friday, in so far as the needs of the job are met.
  • £30,000 p.a. £18,000 (pro rata)
  • Discounted fruit/veg bags
  • 33 days annual leave (pro-rata, including bank holidays)
  • 5% Stake holder pension scheme
  • Working from office based in Tottenham. Plus some working from home

Application information

Closing date is 9am on Monday 6th December 2021. Please send your CV and covering letter to along with your completed diversity monitoring form (you can download it here)

Your covering letter should address the person specification and outline why you're the right candidate for this position.

If you have any questions about the role please call us on 07432 588734.

We look forward to hearing from you!

Please mention Roots to Work when applying for these jobs

About Crop Drop

Crop Drop is Haringey's local veg scheme - we source produce from organic growers in and around London and put together a tasty assorted bag of seasonal produce for our customers each week.