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Sales Account Manager

Secret Smokehouse
Hackney, London

Posted: 13 Jan 2023

Deadline: 26 Feb 2023

Compensation: £28,000 depending on experience

Paid Full-time Permanent


Job description

Secret Smokehouse is recruiting a Sales Account Manager for their facility in Hackney’s London Fields, London E8. We cure and smoke fish and supply some of the best in the business - from Michelin Star chefs to London’s most exciting new food ventures including the Ritz and Fortnum & Mason

Job title: Account Manager Reporting to: Managing Director Location: Hackney, London

Main responsibilities Management of wholesale client order accounts [B2B] & online orders [B2C] B2B & B2C delivery/logistic management of orders B2B invoicing On-line inventory management Deliver a high level of customer service - both B2B & B2C Liaison between client and production team B2B: establishing & maintaining relationships - contact, visit & sample drop offs (new products) on a regular basis Gather regular feedback from clients and customers eg: quality of product and report back to Production Provide the highest level of customer service by responding to enquiries and complaints in a professional, empathetic and timely manner Managing our account with DPD including making claims where necessary Analysing and evaluating sales channels Liaising with the production team to manage stock levels and update web shop/customers Identify New Business Opportunities, build new Client list, keep up to date on New Restaurant/Deli Openings - generate sales Coordinating with other team members to ensure the smooth running of the business Setting up and accompanying new business meetings as and when required

Requirements Comms: Excellent interpersonal communication skills Skills: computer literate: excel, word, Xero (trying provided for Xero) Relevant: B2B inside-sales experience is an advantage Punctual: ability to manage your time effectively Passion: The desire to be part of brilliant fast growing food business and a dynamic team with a lot of opportunity to personally grow.

Benefits Pension Staff discounts in our shop Breakfast once a week Lunch once a week

Application information

If you are interested in applying for this position, please send a cover letter and CV and to

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About Secret Smokehouse

We smoke salmon, trout, kippers and haddock in our arch at Mentmore Terrace, E8, next to Hackney’s London Fields, and supplies some of the best in the business - from Michelin Star chefs to London’s most exciting new food ventures.