Find your place in the field of good food

Our goal is to connect good people with good food. We advertise sustainable food jobs and training opportunities to help jobseekers and employers find each other.

Roots to Work is a project of Sustain: the alliance for better food and farming.

Customer Experience Coordinator (Maternity Cover)

Origin
Helston, Cornwall

Posted: 7 Nov 2024

Deadline: 20 Dec 2024

Compensation: £28,500

Living Wage employer

Paid Full-time Fixed term / contract

Job description

Origin Coffee is looking for a Customer Experience Coordinator to cover a 12-month maternity leave, placing you at the heart of our ecommerce and customer service operations. In this vital role, you’ll manage customer inquiries, support direct-to-consumer account operations, and oversee order processing and service metrics, playing a key role in maintaining our high standards. Every interaction you have with our customers will help reinforce the trust they place in Origin. This role calls for strong communication skills, meticulous attention to detail, and a proactive problem-solving mindset. We’re seeking someone who embodies our mission and values and can bring these to life in every customer interaction.

About You

To thrive in this role, you’ll need a blend of customer service expertise, strong organisational skills, and a genuine passion for creating exceptional experiences. Your background working with brands that prioritise integrity, sustainability, and community aligns with Origin’s mission and values.

Essential Qualities

• Experience with sustainability-driven brands, ideally in speciality food, beverage, or B Corp sectors.
• Commitment to outstanding service across all platforms.
• Strong verbal and written communication skills.
• Skilled in prioritising tasks in a fast-paced setting.
• Accurate in order processing, invoicing, and inventory.
• Resolves customer issues and operational challenges effectively.
• Collaborative team player for seamless support.
• Positive, resilient, and adaptable to challenges.

Application information

To view the full Job Description and apply please head to our Career page.

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