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Database & IT Assistant

The Country Trust
Home-based/Chelmsford

Posted: 21/12/2020

Deadline: 17/01/2021

Compensation: £9.50 per hour (Living Wage)

Paid Full-time Fixed term / contract


Job description

We are looking for an enthusiastic and effective Database and IT Assistant who will help to ensure that our new opensource CRM system, CiviCRM, is fully adopted and transforms the way we work. You will also help to keep our charity safe by supporting best practice in cyber security and as we grow you will help to bring our new recruits up to speed quickly with our use of cloud-based systems. This role, if final funding is confirmed in February, will be part of The Rank Foundation Time to Shine Leadership programme.

Imagine a job where your contribution, and your successful collaboration with the whole team results in a step change in our ability to improve the life chances of disadvantaged children through food, farming and countryside opportunities and experiences. In addition, you’ll benefit from a programme of personal and professional development activities from The Rank Foundation.

Job purpose:

Working alongside our expert IT volunteer and our Office Manager, to quickly develop sufficient specialist knowledge in the use of our new opensource-based database (CiviCRM) to support our workforce as they start to use it to manage and record all aspects of our work, and to develop the next stage of the roll out. To help to train and encourage our new recruits to understand and use the best of Microsoft Office 365. To work with our IT volunteer and our Office Manager to implement the recommendations of our cyber security review.

As a Time to Shine Leader you will also participate fully in the Time to Shine programme.

Line management: You will report to the Country Trust Office Manager but will work very closely with our expert IT Volunteer. Our recruitment and management approach includes a 1, 3 and 6 month review and a 6 month probationary period.

Key responsibilities

  1. To support the roll out of our CiviCRM database to our Farm Discovery team, responding to training needs, technical hitches and amendments.
  2. To help to develop CiviCRM for our Food Discovery, Residential and our Fundraising teams, and to support our HR.
  3. To keep the user guides up to date and fit for purpose.
  4. To support the Senior Leadership team to make full use of the database as a reporting tool.
  5. To support the training and induction of new recruits in our use of Office 365 and associated applications.
  6. To support our Office Manager and expert IT volunteer in implementing the recommendations of the cyber security review.
  7. To be alert at all times to the cyber security needs of the charity.
  8. To help to install and configure software and computer systems as required.
  9. To support the Digital Manager with the implementation of any new systems or applications they bring into play.
  10. To look out for ways in which the charity could benefit from improving its use of IT.
  11. Share your knowledge and passion for all things techy with the wider team so that others see the possibilities and can keep up, and together we create better and more powerful work.
  12. To support the Office Manager and the expert IT Volunteer with other tasks a required.

You will need:

  1. Clear evidence of your competence with IT, and ideally Customer Relationship Management Systems.
  2. A working knowledge of Office 365.
  3. Strong communication skills, both written and oral.
  4. Excellent attention to detail.
  5. A willingness to learn fast and to keep learning.

You will be:

  1. A techy person, at work and in your personal life.
  2. Analytical - able to spot issues and opportunities within data and systems and act quickly on them.
  3. A creative thinker who demonstrates a passion for innovation and applies it to working practices.
  4. Able to give others the confidence, the knowledge and the skills to succeed
  5. Someone who thrives in the fast paced and pressured environment of a small charity with no shortage of ideas but limited resources, you love to collaborate and people love to collaborate with you.
  6. Flexible and willing to embrace the opportunities and challenges of a small charity – you take responsibility and get stuck in to make sure things happen and happen well. You support others and contribute to wider ideas.
  7. Genuinely enthusiastic about bringing food, farming and the countryside alive for disadvantaged children. 

Application information

Applications must be via a completed application form from our website at https://www.countrytrust.org.uk/get-involved/work-for-us and the closing date is midnight on January 17th 2021

First interviews will be via Microsoft teams w/c January 25th 2021 and with the Rank Foundation between 1 and 12th February 2021 (a specific date will be assigned to us).

We want our team to better reflect the amazing diversity of the children and the communities we work with and are excited about the connections, creativity and inspiration that this will bring. Please talk to us about your application if you have questions about matching your experience to our job specification.

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About The Country Trust

Since 1978 The Country Trust has been making it possible for hundreds of volunteer farmers and landowners to welcome thousands of disadvantaged young children from all backgrounds and faiths onto their farms to share their passion for food, farming and the countryside.