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Our goal is to connect good people with good food. We advertise sustainable food jobs and training opportunities to help jobseekers and employers find each other.

Home Delivery Customer Service Assistant

Natoora
Bermondsey, London

Posted: 6 Jun 2022

Deadline: 21 Jul 2022

Compensation: £24,000 per year

Paid Full-time Permanent

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Job description

Based in Bermondsey - Hours of work:  Monday to Friday - 8am – 5pm.

Natoora is committed to revolutionizing the supply of fruit & vegetables and actively shaping the future of food for the better. We have spent over ten years connecting capital cities with flavours that would otherwise be lost forever. Delivering truly seasonal produce to over 1000 restaurants in London, New York and Paris, we count amongst our customers some of the world’s most influential chefs.

We also actively seek to re-educate the way people think about and consume fruit & vegetables. Our goal is to create a more meaningful and responsible food system that preserves seed varieties, growing techniques and traditions that are threatened by modern industrial farming and supermarket culture.

ABOUT THE JOB

KEY ACCOUNTABILITIES IN YOUR ROLE

  • Providing excellent customer service for our home delivery customers
  • Data analysis to help to shape our future sales strategy
  • Managing customers enquires by telephone and email
  • Managing customer invoices and credit notes
  • Analysis of customers data

WE ARE LOOKING FOR THE FOLLOWING

  • Excellent communication skills – both written and verbal
  • Ability to hit the ground running. You’ll enjoy working autonomously as well as part of a tight-knit team
  • Strong IT skills, with Excel experience a bonus
  • Good attention to detail
  • Ability to multitask in a dynamic, fast-paced environment
  • Reliability and professionalism
  • Ability to work to deadlines and under pressure at times.

BENEFITS

  • 50% off all fruit & vegetables, fresh pasta and charcuterie in our store, market stall & warehouse
  • Your birthday off*
  • Subsidised lunch - made with the same seasonal produce we supply to chefs- including Estate Dairy milk and butter - as well as from our Spa Terminus neighbours Monmouth & Little Bread Pedlar
  • CODE Hospitality membership, getting you up to 50% off at London and the UK’s leading restaurants*
  • Cycle to Work scheme*
  • Kitchen stocked from our own growers and producers     

*Once you’ve hit the 6 month mark

Application information

Email your CV to vanessa@natoora.com and tell us why you want to join the team.

Please mention Roots to Work when applying for these jobs

About Natoora

We are a fast-growing company with a clear mission: to revolutionise the food system. With hubs in London, Paris, Milan, Barcelona, New York and Los Angeles - as well as our own regenerative farm in Cornwall - we’re creating access to consciously-produced and grown food at a scale unparalleled by anyone else in the industry. Since 2004, we have been building a unique supply chain that connects chefs and home cooks alike to an ever-growing community of independent growers, farmers and producers.