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Wholesales & Operations Assistant

London Fermentary Ltd
Bermondsey, London

Posted: 3 Nov 2022

Deadline: 18 Dec 2022

Compensation: £23,000 - £26,000 per year (London Living Wage)

Paid Full-time Permanent


Job description

Sales & Operations Assistant Job description LONDON LIVING WAGE! From £23K to £26K P/Y, highly depending on experience. 

We have a fantastic opportunity for a highly organised and enthusiastic individual to join our passionate team.

As a Sales & Operations Assistant, you will provide direct customer support for the London Fermentary brand across a selection of our wholesale accounts, both established and new. Driving awareness and understanding of the premium quality of our fermented products and maintaining the high service levels that we are known for.

From managing the day-to-day enquiries, sales administration, invoicing, packing and despatch (with the support of our internal team) to the analysis and research to help support London Fermentary brand growth in the UK. You will be responsible for engaging with existing customer relationships, turning new leads into customers, as well as learning the practicalities of our back-end systems and ferments planning operations to ensure a smooth sales and fulfilment process.

Our wholesale customers range from premium major food retailers (e.g. Selfridges, Planet Organic) to smaller independent environments (delis, farm shops, quality bakeries). With a UK-wide customer portfolio, this role will provide the right candidate the opportunity to gain hands-on experience and learn about the B2B and D2C landscape.

Our website and direct customer relationship are an integral and important part of our business as we continue to grow and have control of the full customer experience. You will help to oversee the fulfilment aspect and future ongoing development.

Practically, you will be exceptionally well organised and be able to stay calm under pressure within our busy environment. Ideally, you will be passionate about food, well-being and have the enthusiasm to learn about our incredible industry.

Your responsibilities will include:

  • Providing exceptional customer service levels, end to end
  • Excellent communication with our internal Production and Accounts team
  • Communicating product details and seasonal products to customers, developing a passionate knowledge base
  • Support with prospecting new customer leads and opportunities for growth
  • Using Unleashed and Xero software to generate quotes, Pro-forma invoices, packing slips (training)
  • Managing and packing customer’s orders with detail, accurate financials and invoicing
  • Run weekly stock reports, and live stock checks. Produce customer sales reports and KPI reports ensuring the company meets the targets.
  • Monitoring accounts stock forecast against purchase orders
  • Desk research for new projects, opportunities, and competitive market analysis
  • Supporting brand marketing with ad-hoc events and campaigns
  • Analysis and input to help shape future sales growth and a new approach

There is scope for this role to develop into more strategic areas should the candidate be willing and able.

You will have:

  • A passion for food, well-being  and what we do
  • Excellent communication skills – both written and verbal to enthusiastically promote our product range
  • Ability to hit the ground running. You’ll enjoy working autonomously and being part of a tight-knit team
  • Results-orientated and self-driven
  • Strong IT skills in Excel, Unleashed and Xero are essential 
  • Excellent attention to detail - genuine passion and care
  • Ability to multitask in a dynamic, fast-paced environment
  • Reliability and professionalism - working with a highly supportive team
  • Ability to work to deadlines and under pressure at times.
  • Diploma/Degree educated or equivalent.
  • Previous experience working in a food warehouse is highly preferable. 

Application information

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About London Fermentary Ltd

We are the producer of raw fermented food and drinks, in heart of London.