Find your place in the field of good food

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Customer Account Manager

Natoora
London

Posted: 23 Oct 2023

Deadline: 7 Dec 2023

Compensation: Salary dependent on experience

Paid Full-time

Job description

About Natoora

We are a fast-growing company with a clear mission: to revolutionise the food system. 

With hubs in London, Paris, Milan, New York, Los Angeles, Melbourne and Copenhagen, we’re creating access to consciously-produced and grown food at a scale unparalleled by anyone else in the industry. Since 2004, we have been building a unique supply chain that connects chefs and home cooks alike to an ever-growing community of independent growers, co-operatives and producers.

From the way food is grown, reared and produced to how it gets into kitchens, we’re breaking down barriers built up by the industrial system and sparking a grassroots movement for a better future of food. This is your chance to be a part of it.

We are seeking a passionate, personable and analytically minded Customer Account Manager to join our close knit and dynamic team, based in Bermondsey, South East London.

ABOUT THE JOB

You will manage a portfolio of customers across a variety of businesses - restaurants, bars, cafés, bakeries, retail shops - to build, maintain and grow relationships. You will proactively engage with your contacts and visit them regularly to keep them up-to-date on seasonal produce and our mission. You will play a key part in planning their menus and offers, as well as resolving any issues if and when they arise.

You will have a great passion and knowledge of the restaurant industry, seasonality, sustainability and farming. There will be ongoing opportunities to continue to improve this knowledge for both yourself and your customers.

You will proactively look for opportunities to increase sales within your portfolio, and be confident in regularly analysing performance and taking action where necessary.

Working collaboratively with our colleagues in other departments, you will also forge close working relationships with our team and take on challenges, make improvements and succeed together.

The role will involve a combination of self-directed external customer visits, and working at our Bermondsey office.

RESPONSIBILITIES

• Managing a portfolio of customers proactively - keenly focusing on building relationships and increasing sales
• Working closely with colleagues in other departments to successfully deliver our mission
• Being a knowledgeable and passionate public-facing representative of Natoora - educating our customers and showing why we do, and they should, care about changing the food system

ABOUT YOU

• You will have excellent knowledge of the London restaurant industry
• Passion for fresh produce and excellent knowledge
• Commercial and analytical experience
• Motivated by driving sales and delivering excellent customer service

PERKS

• Daily lunch made with the same seasonal produce we supply to chefs
• Natoora produce at a significant discount
• Your birthday off (once you've hit the 6-month mark)
• Kitchen stocked from our own growers and producers - including Estate Dairy milk and butter, jam from England Preserves as well as coffee from our Spa Terminus neighbours Monmouth

Application information

Email miriam@natoora.com with your CV and cover letter telling us why you want to join the team.

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