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Our goal is to connect good people with good food. We advertise sustainable food jobs and training opportunities to help jobseekers and employers find each other.

Roots to Work is a project of Sustain: the alliance for better food and farming.

Café and Retail Assistant Work Placement

The Wolves Lane Centre
Wood Green, London

Posted: 13 May 2024

Deadline: 31 May 2024

Compensation: £13.15 per hour

Paid Part-time Flexible hours Fixed term / contract


Job description

The Café and Retail Assistant will be important in providing excellent customer service and support in our hospitality and retail areas.  This role offers practical work experience, skills development, and employment support. It’s ideal for people looking for valuable experience in the hospitality and retail sectors while contributing to the vibrant Wolves Lane Centre community. 

Duration: 25 weeks, 2 days a week (Tuesday and either Friday or Sunday)  Reports to: Retail Manager  Pay: £13.15 per hour Application deadline: Midnight on Sunday 31 May 2024 Interviews: W/C Monday 10 June 2024

Main responsibilities 

  1. Greet and help customers in a friendly and professional manner, providing information about the Wolves Lane Centre and its products or services. 
  2. Serve and handle customer orders, including food and drink in our café and products in our store. 
  3. Make sure products in the shop are displayed well and stock levels are checked regularly. 
  4. Work with the kitchen team and Retail Manager to create a welcoming and inclusive atmosphere for all visitors.
  5. Use the point-of-sale system for sales transactions and accurately handle cash or card payments.
  6. Help with food preparation, including making drunks and other light food items. 
  7. Help clean and wash up in the kitchen. 
  8. Follow health and safety guidelines for food handling, cleanliness, and equipment maintenance. 
  9. Work with the team to organise and support events, workshops, and activities at the Wolves Lane Centre. 

Person specification – skills, knowledge, ability, commitments 

Education and experience 

Aged between 18 and 25, or part of a specified beneficiary group (for example, adults with additional needs, refugees). 

  • You don’t need to have experience in hospitality or retail, but a passion for customer service and an interest in these sectors is a plus. 
  • A willingness to learn and adapt to the demands of the role. 

Skills and abilities 

  • Excellent customer service and communication skills. 
  • Friendly and approachable, with a positive attitude. 
  • Ability to work well in a team and on your own. 
  • Basic computer literacy, including experience with point-of-sale systems such as SumUp (you’ll be given training). 

Personal qualities 

  • Enthusiasm for providing customers and community members with a welcoming and inclusive atmosphere. 
  • An interest in organic and sustainable growing, lifestyles and practises.
  • Flexibility and adaptability to handle a variety of tasks and customer needs.
  • Empathy, patience, and a desire to contribute positively to the Wolves Lane community. 

Working conditions 

The role involves working in a fast-paced hospitality and retail environment. Work hours may vary. And you may be needed more in the kitchen one week, and in the plant shop the next. 

You may be asked to work weekends, evenings and special events to support the Wolves Lane Centre's activities and services.

If you have any questions regarding current vacancies contact

Diversity Monitoring

The Wolves Lane Centre is committed to eliminating discrimination encouraging diversity amongst our workforce. We will not discriminate with reference to age, gender, sexual orientation, race, colour, religion, marital status, and disability. To ensure our recruitment process is fair and equitable, we collect diversity data from applicants to our roles. If you are applying for a role, please complete the attached Diversity Monitoring Form.

Application information

Please download and read the full responsibilities and person specifications. Then let us know how your skills and experience make you the right fit for this placement.  Please send us your:

  • CV
  • completed equality monitoring form 
  • cover letter (either written or in video form)
  • statement of your work/volunteer history 

We welcome all applications, even if you feel you don’t meet every element of the person specification.  Please send your application with ‘Café and Retail Assistant – (your name)’ in the email subject line to

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About The Wolves Lane Centre

The Wolves Lane Centre is a unique place in the heart of Wood Green in North London. We are a horticultural centre and community food growing hub with a mission to make good food accessible to all. We grow and distribute sustainably produced food and plants, and offer a hub for education, enterprise and community events.

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