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Roots to Work is a project of Sustain: the alliance for better food and farming.

Retail Assistant (Threehills Community Supermarket)

Good Food Scotland / Feeding Britain
Glasgow

Posted: 6 Jun 2024

Deadline: 30 Jun 2024

Compensation: £12 per hour (£23,400 FTE)

Living Wage employer

Paid Part-time Flexible hours Fixed term / contract

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Job description

  • Location: Threehills Community Supermarket, 409 Nitshill Rd, Glasgow G53 7BN
  • Hours: 30 hours are available, split between 2-3 roles (7.5-22.5hrs each) 
  • Salary: £12/hr (£23,400 FTE) 
  • Contract: 12 months 
  • Annual leave: 28 days pro rata 
  • Reporting to: Threehills General Manager 
  • Closing date for applications: 5pm on 30th June 2024 
  • Interviews: week beginning 8th July 
  • Start date: July 2024 (as soon as possible) 

Background 

Good Food Scotland is on a mission to end hunger in Scotland. In summer 2024 we will be opening the Threehills Community Supermarket. Threehills will include an affordable shopping area, a community café and an advice hub. It will provide immediate financial relief for households on low incomes, by improving their access to affordable, nutritious food, while addressing some of the underlying issues which may have left them vulnerable to hunger and food insecurity. This is a flagship store and the first purpose-built store of its kind in Scotland. For more information on the project see https://www.threehillsglasgow.org/

About the roles 

These are new roles, supporting the Community Supermarket to open initially 3 days per week. We are looking for individuals who are passionate about creating an exceptional customer experience for the community of Greater Pollok and who are driven to help build and foster a positive community space at Threehills. You’ll be part of a small but enthusiastic team who work hard to make Threehills a thriving community hub. This role is challenging and fast-paced, replenishing stock, taking payments at the checkout, and having a good blether with Supermarket members! The role will be very varied, with Assistants working across the warehouse, shop floor and checkout desk as required to respond and adapt to customer needs in a flexible manner. The Retail Assistants will work closely with the Threehills Manager but are expected to work independently and have a proactive manner. 

This is an exciting stage to join the Threehills team and would be well-suited to friendly individuals who thrive working within a small team and are keen to contribute towards the success of this new project. Previous experience within a customer-facing and/or retail role would be an asset but not strictly essential: full training and support will be provided and we place more importance on the skills that you can demonstrate, rather than sector specific experience. We are looking for people who are enthusiastic about the community work that we are doing, and with a willingness to learn, and who share the ethos and approach to our work. 

We would highly encourage applications from local residents with knowledge of the Greater Pollok area, and from under-represented communities, particularly ethnic minority communities. 

Main responsibilities: 

  • Ensuring an exceptional customer-centric experience, greeting customers and addressing their needs and concerns 
  • Friendly and approachable, empathetic manner and willing and able to build positive relationships with supermarket customers 
  • Ensuring that Supermarket shelves remain fully stocked and well-presented throughout the day, taking the initiative to re-stock as and when necessary 
  • Cash handling and taking card payments on an EPOS till system 
  • Checking pricing and updating EPOS till system with new stock 
  • Ensuring that the Supermarket and Storeroom remain clean and organised, implementing food safety and hygiene practice as per Environmental Health regulations and GFS policies 
  • Assisting with receiving and unloading deliveries 
  • Working alongside volunteers and assisting volunteers if necessary in their day-to-day tasks 
  • Monitoring and reporting warehouse stock levels to the Threehills Manager 
  • Assisting the Threehills Manager with social media for the Supermarket (e.g., taking photos or videos) 
  • Other tasks as required and directed by the Threehills Manager 
  • Attending GFS staff meetings and adhering to all GFS policies and procedures 

Person Specification 

Essential 

  • Customer-oriented attitude: friendly, approachable and personable manner, strong interpersonal and communication skills, ability to provide exceptional customer service and with empathy for others 
  • IT skills: able to use EPOS till, barcode scanner, etc. 
  • Physically able to stack shelves and be on your feet all day 
  • Great initiative and problem-solving skills, ability to think quickly on your feet 
  • Great team-working skills 
  • Ability to work independently and proactively 
  • Organised and reliable approach 
  • Excellent English communication skills 
  • Up-to-date Level 2 Food Hygiene Certificate or be willing to work towards one within the first month of employment. 

Desirable 

  • Previous experience working in a customer-facing and/or retail-based role 
  • Experience and/or interest in community development, particularly community food 
  • Experience in supporting individuals in financial hardship 
  • Skills in minority languages spoken within the Greater Pollok community (e.g. Punjabi, Urdu) 

Job benefits: 

  • Staff discount at Threehills Supermarket and Cafe, and other GFS locations 
  • NEST pension contributions 
  • Free teas and coffees on shift 
  • Guaranteed hours as per your contract 
  • Learning and development opportunities 
  • Chance to be a key part of an exciting, new and evolving project supporting the Greater Pollok community 

Successful candidates must be aged 18+. 

Application information

Please email heather@threehillsglasgow.org before 5pm on Sunday 30th June 2024 with: 

  • your CV (max two A4 pages) and 
  • a brief cover letter (max one A4 page) OR a short video (max 3 minutes) explaining how you fit the essential and desirable criteria, why you’d like to join the Threehills team, and how many hours per week you would be looking for. 
  • Please also fill out the Equalities and Diversity monitoring form

If you have any questions about the role or have any access needs please contact Heather at heather@threehillsglasgow.org 

Please mention Roots to Work when applying for these jobs

About Good Food Scotland / Feeding Britain

Good Food Scotland is the Scotland wing of Feeding Britain, an award-winning charity with a vision of a UK where no one goes hungry, supporting a national network of 80 regional and local anti-hunger partnerships comprising over 700 frontline organisations ranging from community centres to local authorities and social enterprises. By piloting new projects, and showing how chronic food insecurity can be prevented, we are designing a road map for eliminating hunger from the communities we serve.

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