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Our goal is to connect good people with good food. We advertise sustainable food jobs and training opportunities to help jobseekers and employers find each other.

Roots to Work is a project of Sustain: the alliance for better food and farming.

Floor Supervisor

UKHarvest - Nourish Hub
West London

Posted: 9 May 2025

Deadline: 1 Jun 2025

Compensation: £13.85-£15.85 per hour dependent on experience

Paid Part-time Permanent

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Job description

Job Purpose

We seek a dynamic and community-oriented individual to join our team as a Floor Supervisor at our Community Food Hub, Monday-Friday, 11:30-15:30 (4 hours per day). This role blends security, hospitality and supervision, to create a welcoming and safe environment for all visitors. The ideal candidate will be responsible for overseeing daily operations of our Community Lunch, de-escalating any potential conflicts in a compassionate and professional manner, supervising volunteers and ensuring a positive experience for guests.  

Key Responsibilities

Safety & Conflict Resolution

  • Monitor the community food hub space during Community Lunch (12:00-15:30) to maintain a safe and secure environment.
  • Act as a calming presence, using de-escalation techniques to manage any disruptive behaviour as they arise.
  • Work closely with the management team to address any safeguarding concerns and continuously improve the visitor experience.

Community Engagement & Hospitality

  • Act as the first point of contact for visitors.
  • Address any inquiries from the public and signpost them to relevant services and information.
  • Ensure that the dining area is maintained to a high standard of cleanliness and organisation.
  • Provide a friendly, inclusive environment for a diverse community.

Volunteer Supervision

  • Support up to two volunteers who are responsible for taking orders.
  • Assist with training volunteers on customer service, safety protocols, and hub procedures.

Person Specification

Essential

  • Experience in customer service, hospitality, community work, or a related field.
  • Strong communication and interpersonal skills, with the ability to engage with people from diverse backgrounds and with various needs.
  • Experience in conflict resolution and de-escalation techniques.
  • A compassionate and non-judgmental approach to supporting individuals facing difficulties.
  • Ability to work both independently and as part of a team.
  • Basic IT skills for logging reports and communicating with team members.

Desirable

  • Experience in a supervisory or leadership role.
  • Previous work in a community, social care, or charitable setting.
  • Training in mental health first aid or trauma-informed care.
  • First aid and safeguarding training (or willingness to complete training upon hiring).

Additional Information

  • This role may require working occasional evenings.
  • A DBS check is required and will be completed upon appointment.
  • Training opportunities will be provided to support professional development.
  • Right to work in the UK required.

Application information

If you are passionate about community work and have the skills to create a welcoming and safe environment, we would love to hear from you! Please submit your CV and a cover letter outlining your suitability for the role to info@nourishhub.org.uk.

Application Deadline: Sunday 1st June, 17:00

Interviews: Week commencing Monday 9th June.

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About UKHarvest - Nourish Hub

- Nourish Hub is a community food hub ran by UKHarvest which supports the most socially isolated and lonely, and to provide personal and professional development and enrichment through nutritious food and education. Food is a medium for broadening pathways into careers and entrepreneurship, while also unlocking ambitions and aspirations and positioning the Nourish Hub as a focal point for hosting, celebrating and providing opportunities for the evolution of local creative culture.

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