Find your place in the field of good food

Our goal is to connect good people with good food. We advertise sustainable food jobs and training opportunities to help jobseekers and employers find each other.

Roots to Work is a project of Sustain: the alliance for better food and farming.

Job description

Hodmedod, Britain’s award-winning pulse and grain pioneers, are recruiting a new Office and Sales Administrator to join the small team in our offices in Brampton, near Beccles, Suffolk.

The successful candidate will ideally work Monday-Friday, 09:00-17:00 (although we are happy to discuss flexible hours). The role is available for immediate start.

To apply for this role please submit a CV by 5pm on Tuesday 1st July.

A bit about us:

Hodmedod works with British farmers to supply a range of pulses, grains and seeds. We are on a mission to support more diverse agro-ecological farming and to increase the diversity of plant-based foods from British farms. We are proud winners of a BBC Food & Farming Award for Best Food Producer.

Responsible for: 

To ensure proper flow of sales order processing and other office procedures, and to support the management team by carrying out common office duties. To maintain a positive and friendly company image by acting as the first line of contact to visitors, customers and suppliers in person, online and by telephone.

Key Responsibilities:

Manage the sales order process including:  

• Transferring orders placed by email or  telephone to Hodmedod’s system
• Informing customers of any out-of-stock items and other issues
• Responding  to or triaging customer and other calls and emails 

Manage and share information relating to the sales order process including:

• Maintain a complaints log and report during weekly technical meetings, raise outstanding or re-occruing issues
• Generate sales and related performance reports for monthly management meetings 
• Maintain an internal FAQ for office team; to include changes in availability and technical notes
• Generate standard replies and templates for external FAQs
• Manage courier returns;  working with Hodmedod’s Bookkeeper to process claims and People and Place Manager to correct our own mistakes.

Support the development and implementation of new back-office systems as well as working with those systems and procedures already in place to improve efficiency and meet or exceed agreed sales order process targets including:

• Oversee CRM for trade customers and contribute to sales strategy for trade and direct to home customers
• Work with the wider management team to develop new approaches to CRM for trade and direct to home customers
• Explore the potential for AI to be used to support trade and direct to home customers and the Hodmedod team

Carry out general administrative tasks including:

• Assist in planning and arranging events
• Manage reception area and look after visitors
• Maintain stock lists and order office supplies as needed
• Assist in purchase orders and invoicing

Other duties as occasionally required

Business wide

Attend and contribute to team meetings.

Identify and communicate where improvements can be made within the office and wider business.

To be an active participant in maintaining social equality within the business, identifying and communicating inequality or discrimination to the management team and holding yourself to the highest standards.

Relationship Management

Work as part of the office and management team to share ideas and improve operation by recommending and supporting the ongoing improvements to operations.

Liaise with other teams, sharing critical information and build positive working relationships, creating a seamless working environment.

Contribute to new business initiatives and projects and review and communicate the impact on warehouse activities.

Self-Management

• Proactively contribute to creating a healthy, positive and motivated team atmosphere.
• Embrace personal challenge.
• Maintain a professional manner in behaviour and relationships with colleagues, promoting an atmosphere where everyone feels comfortable in the workplace.
• Confident, rounded thinking.
• Takes ownership for team cohesion and team development.
• Be self-aware, resilient, optimistic and adaptable.
• Promote a collaborative approach to others.
• Be a self-starter.
• Undertake continuous training and development.

Training

Hodmedod will work with you to identify training critical to your role.

Please note!

Hodmedod Ltd is an equal opportunities employer. We are a Living Wage Employer, accredited by the Living Wage Foundation. Due to the large number of applications we receive I’m afraid we are unable to respond to everyone individually but your details will remain on file should another suitable opportunity become available.

If we can take your application further we will of course be in touch.

What we offer

• 28 days annual leave (including public holidays)
• Full sick pay up to 2 weeks per year, half-pay for further 2 weeks after probationary period
• Paid morning and afternoon tea breaks - and we’ll provide all the tea and coffee you can drink!
• Health and wellbeing benefits through an NHS top-up scheme 30% staff discount on Hodmedod products
• Cycle to Work scheme
• Free on-site parking

Application information

Please apply with a CV and cover letter, sent to jobs@hodmedods.co.uk

If you'd like more information, give Kate a call - 01986 467567

Please mention Roots to Work when applying for these jobs