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Our goal is to connect good people with good food. We advertise sustainable food jobs and training opportunities to help jobseekers and employers find each other.

Roots to Work is a project of Sustain: the alliance for better food and farming.

Front of House Shift Manager

e5 Bakehouse
Hackney, London

Posted: 10 Feb 2026

Deadline: 10 Mar 2026

Compensation: £16 per hour

Paid Full-time Part-time Permanent

Job description

Are you passionate about coffee, sustainability and customer service? Do you enjoy working as part of a team who are passionate about what they do? We are on the lookout for an energetic individual to help manage our FOH team at e5 Bakehouse in Hackney.

Job Summary:

The e5 Shift Manager plays a key leadership role in the daily operation of our busy, high-volume bakery/cafe, you'll be responsible for leading a large front-of-house team to deliver exceptional customer service, smooth day-to-day operations, and a welcoming atmosphere. You’ll manage shift performance, support team development, and ensure product quality, cleanliness, and efficiency at all times.

We're looking for someone who has solid experience in a managing diverse team of 6+, excellent communication skills and a genuine passion for customer service to join our team. Your main role is to support the team, delegate daily tasks, process deliveries, provide great customer service, monitor checklists and more.

This role is split between three other colleagues over different shifts whilst working closely together with our Front Of House/Shop manager. Experience in making rotas/schedules a plus.

Key Responsibilities:

• Team Supervision
• Customer Service
• Operational Duties
• Training & Development
• Health & Safety

Skills & Qualifications:

• Previous proven experience (2 years+) in a supervisory role within hospitality or food service.
• Experience in a fast-paced environment with a high volume of customers/coffees.
• Strong communication and interpersonal skills.
• Strong leadership, delegation, and team coordination skills.
• Excellent organisational and problem-solving abilities.
• Ability to remain calm under pressure in a fast-paced environment.
• Flexible availability, including weekends and holidays.
• Barista or bakery retail experience is a bonus.
• A good level of barista experience is a plus ++
• Some experience in rota making/scheduling is a plus ++

A hearty lunch and drinks will be provided on shift and staff discounts in the shop are just some of the perks of the job! 

Application information

If you'd like to be considered for this role, please send a detailed cover letter and CV to jobs@e5bakehouse.com.

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