Find your place in the field of good food

Our goal is to connect good people with good food. We advertise sustainable food jobs and training opportunities to help jobseekers and employers find each other.

Roots to Work is a project of Sustain: the alliance for better food and farming.

Interim Welfare Advice Manager

Sufra NW London
Stonebridge, London

Posted: 27 Apr 2026

Deadline: 8 May 2026

Compensation: £36,565 per annum (pro rata)

Paid Part-time Fixed term / contract

Job description

Every day, people come to Sufra facing impossible choices — between food, rent, and basic essentials. Our Advice Service is often the turning point.

We are looking for an experienced Welfare Advice Manager to lead and strengthen this vital service — ensuring people in crisis receive high-quality, timely support that helps them move towards stability and independence.

This is a unique opportunity to combine leadership, frontline impact, and service development within a well-established, community-driven charity.

This is a fantastic opportunity for a skilled line manager with experience in general welfare advice to join Sufra NW London. In this highly rewarding role, you will oversee the delivery of services that can measurably change lives by providing quality advice and support to those most in need. 

You will manage our team of advice staff and volunteers to deliver high quality advice, information and welfare support to guests on a range of topics including benefits, housing, debt and immigration issues. An additional focus will be on establishing clear pathways for referring guests to external services, and managing volunteers to triage, signpost and refer guests to other forms of welfare support.

The advice team consists of paid staff and support volunteers.  This year will be dedicated to consolidation of the service, ensuring that we are fulfilling our core mission to the highest standards.  We are also hoping to launch our immigration advice service, providing guests with a first point of contact for their immigration needs and smooth referral pathways to specialist advice.  Finally, our OpenARMs programme will be launching workshops for our refugee and asylum-seeker communities.

You will work closely with the Senior Leadership Team, especially Head of Advice at Sufra to support the implementation of new initiatives, and the expansion of our information and advice services to enhance our efficiency and impact. 

The post holder will be a highly articulate and proactive individual with good welfare advice knowledge, 3+ years delivery experience in managing a charity team, strong service management skills, as well as experience managing staff and volunteers. The ideal candidate will have up-to-date knowledge of the welfare system, immigration and safeguarding protocols. They must also have demonstrable experience using a case management system, adhering to advice standards and be able to manage a diverse workload and work under pressure. 

This is an immensely rewarding role working in a dynamic charity built on an ethos of sharing, hospitality and inclusivity. We are looking for an exceptionally committed individual who is willing to go the extra mile and has flexibility to work during evenings and weekends if necessary. As this is a frontline role, you will be required to work on site at least 2 days per week. 

We offer a wide range of employee benefits including:

• Excellent annual leave entitlement 
• Pension scheme Employee Assistance
• Programme Death in Service benefit 
• Flexible working
• Opportunities for training and professional development  

Application information

To apply for this role, please submit a CV, Covering Letter (no more than 2 sides) to admin@sufra-nwlondon.org.uk and complete our Equal Opportunities Form. 

As part of your covering letter, please answer the following questions:

1. The advice manager may have appointments with guests and a small case load.  How would you foresee managing your time effectively between this work and management of the team?

2. What would be your priorities in ensuring a well-functioning, effective, advice service?

3. The advice team is spread out across different sites, often working remotely.  How would you ensure effective communication?

DEADLINE FOR APPLICATIONS:  8th May 2026 at 11:59pm. We encourage applicants to apply as soon as possible with interviews being carried out on a rolling basis.   

Please mention Roots to Work when applying for these jobs